Return Policy

Velmirt™ is owned and operated by Tianjin Haohe Technology Co., Ltd. | Legal Representative: Hu Meiling.
Registered Address: Unit 07, Room 363, Building 14, No. 2 Hongwang Road, Jing-Jin E-commerce Industrial Park, Wuqing District, Tianjin | Email: service@velmirt.com | Telephone: +86 13060454774.

Return Window

Eligible products may be submitted for return within 30 calendar days after delivery.

To qualify for a standard preference-based return, the item should normally be unused, undamaged, and in its original condition with its original packaging and included accessories where applicable.

How to Request a Return

Before sending an item back, contact:

Email: service@velmirt.com
Telephone: +86 13060454774

Please provide your order number, the item involved, the reason for the return, and photos where relevant.

Return Address

Do not send returns directly to our registered business address unless customer support specifically confirms that location. Approved return requests will receive the appropriate return instructions.

For preference-based returns, reasonable return shipping costs may be the customer's responsibility. If an item arrives damaged, defective, incorrect, or materially different from the product ordered, we will review the issue and provide an appropriate solution.

Approved refunds are normally initiated within 5–10 business days after the returned item has been received and inspected.