FAQ

Velmirt™ is owned and operated by Tianjin Haohe Technology Co., Ltd. | Legal Representative: Hu Meiling.
Registered Address: Unit 07, Room 363, Building 14, No. 2 Hongwang Road, Jing-Jin E-commerce Industrial Park, Wuqing District, Tianjin | Email: service@velmirt.com | Telephone: +86 13060454774.

What does Velmirt™ sell?

Velmirt™ focuses on compact kayaking and water-sports accessories for recreational use.

How can I contact customer support?

Email service@velmirt.com or call +86 13060454774.

How quickly are orders shipped?

Orders are prepared promptly and arranged for fast dispatch. Delivery speed may vary according to destination, carrier operations, customs procedures, and local delivery conditions.

Can I return an item?

Eligible products may be submitted for return within 30 calendar days after delivery, subject to the conditions in our Return Policy.

What if my item is damaged or incorrect?

Please contact service@velmirt.com or +86 13060454774 with your order number and supporting photos where appropriate. We will review the issue and provide a suitable solution.